Gaya APA

Hernon, P. (1998). Assessing service quality: satisfying the expectations of library customers / Peter Hernon; Ellen Altman (ed.1). : American Library Association.

Gaya MLA

Hernon, Peter. "Assessing service quality: satisfying the expectations of library customers / Peter Hernon; Ellen Altman". ed.1 : American Library Association, 1998. Referensi.