Gaya APA
Hernon, P. (1998).
Assessing service quality: satisfying the expectations of library customers / Peter Hernon; Ellen Altman (ed.1).
:
American Library Association.
Gaya MLA
Hernon, Peter.
"Assessing service quality: satisfying the expectations of library customers / Peter Hernon; Ellen Altman".
ed.1
:
American Library Association,
1998.
Referensi.