Gaya APA

Hernon, P. (1998.). Assesing Service quality: statisfying the expectation of library customers / Peter Hernon, Ellen Altman. . : American Library Association.

Gaya MLA

Hernon, Peter. "Assesing Service quality: statisfying the expectation of library customers / Peter Hernon, Ellen Altman.". : American Library Association, 1998.. Referensi.